Privacy Policy

Last updated: April 2025

Lave-Auto Express-Eau (“we,” “us,” “our”) places a high priority on privacy, security, and transparency in the management of your personal information. We believe that your experience with our services — whether in our physical locations, online, via text messages, emails, or other electronic means — should be protected in accordance with Quebec’s Law 25.

This privacy policy outlines how we collect, use, share, and protect your personal information when you interact with us, including through our website laveautoexpresseau.com, our mobile application, our SMS club, our newsletter, or any other services we provide. It also applies when you contact our customer service, participate in surveys, or use our on-site services.

For the purposes of this policy, “personal information” means any information about an identifiable individual, such as your name, phone number, email address, license plate number, location data, IP address, and any other information that can be used to identify you, directly or indirectly.

The type of data we collect depends on how you interact with our services. This is explained in more detail in the sections below.

Please note that our website may contain links to third-party websites. This privacy policy does not apply to those third-party sites, and any personal information provided to them will be governed by their own privacy policies.

1. Contact Information

  • Privacy Officer: Administration Dept.
  • Email: info@laveautoexpresseau.ca
  • Phone: 514-374-4430

2. Personal Information We Collect

  • Full name
  • Email address
  • Phone number
  • Mailing address
  • License plate number
  • Vehicle information
  • IP address and cookies
  • On-site video surveillance
  • Purchase and visit history
  • Last 4 digits and expiration date of credit card

3. How We Collect Information

Online or in-person registration forms

  • Customer portal
  • Surveillance cameras
  • Cookies and tracking tools
  • Third-party platforms (Nxtwash, Outspoken, DataCap)
  • Facebook, Instagram, TikTok, Google

4. Purposes for Collection

  • Customer account management
  • Recurring monthly memberships
  • Billing and payment processing
  • Purchase history tracking
  • Promotional communications (newsletter, SMS club)
  • Service analysis and improvement

5. Consent

  • We only collect personal information with clear, informed, and explicit consent
  • You may withdraw consent at any time (e.g., STOP or HELP for SMS, unsubscribe links for emails)
  • You can contact us to withdraw consent for other uses

6. Use and Access to Information

  • Access is limited to customer service, management, and accounting staff
  • Marketing team does not access payment data

7. Payment and Credit Card Information

  • We use PCI-compliant third-party providers like DataCap
  • We do not store full credit card numbers
  • Only the last 4 digits and expiration date are visible to our team

8. Data Retention and Destruction

  • Information is retained only as long as necessary for the stated purposes
  • Data is securely deleted when no longer needed

9. Data Transfers Outside Quebec

  • Some services: Stripe, DataCap, Nxtwash, Opt-Spot) are handled outside Quebec
  • We implement security measures to protect your data during such transfers

10. Security Measures

We take appropriate physical, organizational and technical security measures to ensure that the confidential nature of the personal information transmitted by you is protected, such protection includes:

  • Password encryption
  • Anti-virus and anti-malware protection
  • Access control based on roles
  • No physical data storage on-site
  • Secure servers

11. Your Rights

  • Right to access your personal information
  • Right to correct inaccurate data (to the extent permitted under applicable law)
  • Right to withdraw consent (subject to certain limitations)
  • Right to request deletion (under certain conditions)
  • You may update your credit card, email, phone, and address online or via customer service

12. Automated Decision-Making

  • We do not make automated decisions with legal or significant effects on you

13. Cookies

  • Cookies are used to enhance user experience and analyze site usage
  • You may configure your browser to refuse cookies, which may affect some functionalities

14. Policy Updates

  • We may update this policy at any time
  • Any changes will be posted at: laveautoexpresseau.com/privacy